Popular Upper West Side Restaurant Shut Down for Rats, Roaches and Other Violations: See Health Inspection

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A neighborhood restaurant that opened less than two years ago — and quickly drew a following for its self-serve dining concept — was cited for evidence of live rats, live roaches, and a string of food-handling violations during its most recent city health inspection.

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Mala Town, the build-your-own hotpot spot at 929 Amsterdam Avenue between West 106th and 107th streets, racked up 85 violation points across 11 sanitary violations during a New York City Department of Health inspection on April 22. For context, restaurants scoring 0 to 13 points receive an “A” grade, those scoring 14 to 27 receive a “B,” and 28 or more points results in a “C” — the lowest letter grade the city issues.

Among the most serious findings: evidence of rats and live rats in the establishment’s food or non-food areas, live roaches in the facility, and food held at improper temperatures — with hot items not kept at or above 140°F and cold items held above 41°F. Inspectors also documented food from an unapproved or unknown source, raw or prepared food that was adulterated, contaminated, or cross-contaminated, and conditions inside the restaurant conducive to rodents, insects, or other pests.

The remaining violations covered wiping cloths not stored clean and dry between uses; food, supplies, or equipment not protected from contamination during storage, preparation, or service; a missing anti-siphonage or backflow prevention device, or equipment and floors not properly drained; and non-food contact surfaces made of unacceptable material or not kept clean. The full inspection report is available through the Department of Health’s online restaurant inspection portal.

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Mala Town opened at the Amsterdam Avenue address in June 2024, marking its first New York City location, with additional outposts in New Jersey, Las Vegas and San Francisco, and a build-your-own hotpot setup featuring more than 80 fresh ingredients that customers serve themselves before having their bowls weighed and cooked in a chosen broth.

Under standard city procedure, restaurants cited at an initial inspection are typically re-inspected within about a month, at which point a letter grade is issued and posted at the entrance.

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