Canine Retreat by American Kennel Club is permanently closing all of its locations, including the one at 105 West 72nd Street.
One of our readers, who was a client of AKC Canine Retreat, contacted us about the closing. She said there wasn’t much communication from the company, and that updates about the closing and her refund was only provided after she proactively followed up with them.
Our reader said she waited on hold for quite some time in order to get the status of her refund. She was told by corporate offices that they had tried to issue refunds, but that there was a problem and that she would be sent a check.
Advertisement
The AKC Canine Retreat on 72nd Street was known for their indoor and outdoor play space. According to their website, they operated the “only privately owned outside dog run in Manhattan. The outdoor field is a fully protected, two-level area that is ideal for dogs to socialize and get exercise during the day.”
When asked if another company would step up to fill their spaces in a similar capacity, the representative said, “We appreciate the opportunity to have cared for our client’s dogs throughout the city. We are currently exploring all options.”
Canine Retreat offered services including daycare, overnight care, walking, training, and grooming. If you are looking for new options, Mutt Hutt on 72nd Street offers daycare and overnight care, and A Cut Above offers grooming at two UWS locations, one on 69th and the other on 83rd.
Although i am so sorry for the doggies who go there and their humans. . . i’m not sorry that the entire block won’t smell like dog pee anymore! Also, it would be great if the doormen/women cleaned up all the buckets of pee that the poor doggies release the minute they leave their front doors. It’s especially horrid in the summer and especially horrid when there is scaffolding outside the buildings. Just saying. i LOVE animals and know they will do what they do….but hosing it down a little bit, even tho not great for wasting water, would improve walking around our neighborhood a lot. If anyone has any great ideas, I’d love to hear! I’m willing to help out so i don’t have to hold my nose. Altho with masks on, maybe that’s the silver lining? 🙂
We have just found out that they are closing from this newsletter. My husband and I have prepaid for a boarding package for two dogs. We have tried in vain to contact them to no avail. I can’t see us getting any form of refund at all from them. This is unacceptable. Irrespective of what is currently happening everybody should be entitled to a refund for prepaid services! If anybody can let us know of any telephone number to ring that would be great because we can’t get through and we have tried every location in NYC.
Here is the directory for American Kennel Club. Maybe they can help you out. http://images.akc.org/pdf/AKC_Executive_Directory_Dept_Inquiry.pdf
Update to this thread- I used their Chelsea location and received NO COMMUNICATION at all about the site closing. I tried emailing the recommended addresses provided on the website and have received no reply. Now because I was waiting for a response, when I contacted my creditor, I was told that the charge was too old to dispute and the only option is small claims court. This is really terrible. If anyone has successfully been in touch with anyone for a refund, please reply here to help us all. Thanks!